IT service provider digital transformation (public sector)

This company is a leading specialist in guiding and supporting local governments in digitizing processes in the physical domain. The focus is on optimizing and managing processes around public domain.

Organization
The business combines in-depth domain knowledge with expertise in various leading IT solutions. Customers are completely unburdened: from advice on process design and customization of software applications, to data migration, links to basic registrations, training and floorwalking.

Core business

• Consulting & process design: Support in the optimal design of IT software tailored to the unique processes of each municipality or collaborative organization.
• Implementation: Coordination and execution of the implementation of new IT applications, including necessary process modifications.
• Data migration & conversion: Guidance on transition to new systems, including migration of historical data or selected datasets.
• Training & support: Expert trainers provide knowledge transfer to application administrators and end users; user support is provided as on-the-job training.
• Functional management: ongoing support on a subscription basis, where customers pay a fixed monthly fee for knowledge, availability and proactive assistance. Additional work is performed on an hourly rate basis.