Inbound customer care contact center

This SME business is a leading provider of high quality phone service and customer care for customers nationwide. Covers inbound calls only. Well trained staff who completely unburden customers through high quality services.

Niche specialization with specific focus on (para) medics and real estate agents. Strong brand name and long-term customer relationships. Growing customer portfolio ensures increasing revenue with further growth opportunities nationwide. The organization is tightly organized which ensures good margins. Strong management team taking care of the daily operations.

Strengths

• Revenue approx €850,000 with clear growth potential towards €1,000,000.
• Very long-term customer relationships not affiliated with DGA
• Ebit margin approx 20%
• Operationally well transferable
• Lots of upside with active sales and commercial management