Nationwide ICT help desk for consumers and small business customers

An IT help desk with a track record of over 20 years, active in the Dutch B2C and small business markets. The market continues to grow due to further digitization and strong demand for cybersecurity. The company operates on a subscription model, supplemented by the sale of software licenses, and is fully equipped to provide remote support.

Features
The business serves a substantial customer base with a high rate of recurring revenue (over 80%). Issues are typically resolved quickly: 80% within 30 minutes. The organization operates with a small team and focuses on multiple customer segments within the consumer and small business markets.